CLEANING PREPARATION GUIDE
Thank you for the opportunity to provide our professional cleaning service for you. Good preparation on your part helps everything go smoothly during the job and allows us to focus our efforts on giving you the best cleaning experience possible. We also want to ensure that you and your family are completely safe while we are working in your home. To accomplish this we need your preparation in the handling of these items below. Remember the rates quoted are based upon proper customer preparation.
Thoroughly vacuum all carpet and use a crevice tool along the wall edges and on steps. This would be a good time to install a clean vacuum bag to ensure optimal performance of your vacuum. This is especially important if you have pets that shed. If we will be cleaning your furniture please vacuum off pet hair and any debris under the cushions.
Please hang full length draperies on coat hangers from the rods.
Please call to the technician’s attention any spots or stains which may require special attention. If possible identify the cause of a spot. If we are aware of the cause it will assist us in choosing a product to attempt removal.
Please let your pets know that our technicians do not bite. We would appreciate mutual consideration in this regard. Please have pets put in an area so they will not bark, bite or run away. While working in your home the door will be cracked open to allow for our hoses to come in, you are responsible for your pets where abouts during the cleaning. Please put them in an area out of the way while we are working.To prevent injury or burns please keep children and pets away from our truck, equipment, tools, hoses and chemicals.
Payment is required upon completion. NO EXCEPTIONS. We prefer personal checks, but we also accept cash, Visa, Master Card, and Discover. If you must leave before we are completed you need to provide a payment method.
As general practice we open and clean under every door ajoining to areas we are cleaning to remove any air filtration lines and to thoroughly clean the edges. If there are any doors you do not want opened or private areas of the home you do not want us to enter please bring this to the technicians attention upon arrival.
Remove all breakable items such as pictures, vases, lamps and other miscellaneous items from furniture tops which we will be moving.
Please tuck up any bedspreads or skirting on beds that touches the floor.
Please bring to our attention furniture or other items that may require special handling or care.
We may need access to a water source. If so we prefer a soft water hook up in the garage or we can use an outside faucet or an indoor sink. Please inform the technicians of any water faucet that is broken or leaks that we should not hook up to. We are not responsible for any damage caused by your broken faucet.
Please clear vehicles from the driveway. We will need the space closest to the door we will be entering. We can not park inside of a garage or carport because of the exhaust fumes from the truck. If you might have to leave while we are cleaning please remove your car from the garage and park it on the street before we arrive so we don’t block you in. Please ensure there is a clear clean path from where our van will be parked to the entrance of the home. This may include shoveling snow off the walks or sweeping debris clear to help us from tracking it into your home.
Scheduling Your Cleaning
When you schedule you should receive an arrival time window. We make every effort to keep our appointments, however on occasion we may have to adjust our schedule. We will not rush through one job to arrive on time to the following job. By being prepared you can help us to maintain our schedule. If for some reason we have to adjust our schedule we will call to let you know. If you are curious about time feel free to call us the day of your appointment and we will give you our best estimate of arrival time.
If for some reason you must reschedule your appointment or adjust the cleaning order please give us as much notice as possible. If you give us more than a 24 hour notice you can avoid a cancellation charge.
After cleaning your carpets and upholstery keep them looking clean and fresh with Scotchgard protection.
Other Services We Offer:
Oriental and Area Rug Cleaning
Residential and Commercial Carpet Cleaning
Pet Stains and Odor Removal
Ceramic Tile and Grout Cleaning and Sealing
Water Damage Restoration
Scotchgard Carpet and Fabric Protection
Allergy Relief and Mattress Cleaning
Auto Boat and RV Cleaning