Thoroughly vacuum all carpet and use a crevice tool along the wall edges and on steps. This would be a good time to install a clean vacuum bag to ensure optimal performance of your vacuum. This is especially important if you have pets that shed. If we will be cleaning your furniture please vacuum off pet hair and any debris under the cushions.

Please hang full length draperies on coat hangers from the rods.

Please call to the technician’s attention any spots or stains which may require special attention. If possible, identify the cause of a spot. If we are aware of the cause it will assist us in choosing a product to attempt removal.

Please let your pets know that our technicians do not bite. We appreciate mutual consideration in this regard. Please have pets put in an area out of the way so they will not bark, bite or run away. While working in your home the door will be cracked open to allow for our hoses to come in. We are not responsible for your pets whereabouts during the cleaning. To prevent injury or burns, please keep children and pets away from our truck, equipment, tools, hoses and chemicals.

Payment is required upon completion. NO EXCEPTIONS. Personal checks are preferred, but we also accept cash, Visa, Master Card, and Discover. If you must leave before the cleaning is completed, a payment method must be arranged ahead of time.

As a general practice, we open and clean under every door adjoining to areas we are cleaning in order to remove any air filtration lines and to thoroughly clean the edges. If there are any doors you do not want opened or private areas of the home you do not want us to enter, please bring this to the technician's attention upon arrival.

Remove all breakable items such as pictures, vases and lamps from the tops of any furniture that we will be moving.

Please tuck up any bedspreads or skirting on beds that touches the floor.

Please bring to our attention furniture or other items that may require special handling or care.

We may need access to a water source. If so, a soft water hook up in the garage is desirable. Alternatively, we can use an outside faucet or an indoor sink. Please inform the technicians of any broken water faucets or leaks that we should not hook up to. We are not responsible for any damage caused by broken faucets.

Please clear vehicles from the driveway. We will need to use the parking space closest to the door we will be entering. We cannot park inside of a garage or carport because of the exhaust fumes from our truck. If you need to leave while we are cleaning, please remove your car from the garage and park it on the street before we arrive so we don’t block you in. Please ensure there is a clear clean path from where our van will be parked to the entrance of the home. This may include shoveling snow off the walks or sweeping debris clear to help us from tracking it into your home. We greatly appreciate your cooperation and consideration as we seek to provide the very best cleaning services for your carpets!